Staff Services / Help

Access and filing help

Reference the expected session states and recovery steps before reporting an access problem.

Session access

Establish a staff session

Open Employee Access.
Enter a badge identifier and issue the six-character terminal code.
Enter the code before its five-minute expiry.
Confirm that Staff Services reports “Staff / TL-2 base.”

Badge identifiers and terminal codes are cleared after the access sequence. Only the generic accepted-session state is retained for the current browser tab.

Controlled information

Request temporary TL-3 access

Open a controlled section or record and select Authorize.
Select the working purpose and affirm need-to-know.
Enter the separately issued authorization credential.
Relinquish the grant when review is complete.

A TL-3 training grant does not satisfy TL-4+, named program, compartment, endorsement, or physical-access requirements.

Local records preparation

Prepare a new record

Start the project-local Filing Workstation, select a blank template, complete the fields, and review the guest, authorized, and print presentations. The workstation generates a package for repository review; it does not publish directly.

Open forms and filing

Troubleshooting

Expected outcomes

Message	Meaning	Action
Guest / released access	No base staff session is present.	Return to Employee Access.
Authorization not recognized	The credential did not match the local verifier.	Clear the field and use the issued credential.
Separate grant required	The record requires a level or control not represented by the training grant.	Use the released metadata only.
Content withheld	The record body is not present in the website.	No browser authorization can reveal it.